ABOUT US

why net2phone and Business VoIP Zone?


  • equipment/phones in stock - fast turnaround and deployment
  • local/colorado tier 1 tech support
  • free phones with 2 year contract
  • 20 users - 2 hours hands on training/guidance - QOS/priority voice traffic to ensure quality and reliability onsite assistance

Unlimited local and LD calling

20+ countries on unlimited international calling
White Glove Premium Installation Service
  • The White Glove Service provides for one phone call and our staff will coordinate the procurement of the system, installation and setup.
  • Our team of National installers will bring all the necessary equipment to your site and will not leave until the entire system is setup and working correctly.

White Glove Service Includes:

Single Point of Contact

Configuration and Setup of System

Clean-up and Removal of any waste

Guaranteed Satisfaction


Beyond products, we provide you with technologies that improve business processes and personal service from dedicated project managers who guide your project to successful completion from the very beginning. Assigned to you until training is complete, your project manager is your main point of contact, coordinates efforts of any third party vendors, and personally shepherds your customized solution to completion.

 

Our proprietary process involves key steps to ensure successful onboarding, implementation and use:

Our sales team acts as a true consultant to come up with effective technology solutions tailored to your needs.
A “white glove” installation process features a project manager for each implementation phase, a data-gathering team and a third-party vendor coordination team.
The training phase ensures that all staff, administrators and end users are prepared for the system to go live.
Follow up ensures the system or product is operating as it should.
Ongoing support from the Help Desk during a downed system, outages, add-ons, moves, or for help with changes or troubleshooting.
Additional communications from your Account Manager covering product updates, live training webinars and seminars.

A White Glove Installation Experience


Unlike some Hosted PBX providers, we won’t leave you hanging with “Plug & Play” phones and wish you good luck. Our thorough onboarding process sets you up for success, with benefits such as:

  • A detailed site survey to ensure a seamless transition
  • On-site professional installation
  • Training by certified techs, who will walk you through set-up, call flows and more
  • True carrier level QoS (Quality of Service)
  • An experienced phone company to manage your needs as you transition
  • An immediate transfer to Access One Customer Care with the push of a button
  • Digital resources on our website, such as how-to guides, tutorials and shortcuts